Our Shipping & Return Policies

Carbon Neutral Shipping

Over 10% of global CO2 emissions are from transport and logistics. Our products are shipped via Sendle, which is a registered B Corporation and carbon neutral company. Shipping through Sendle fully offsets the carbon footprint of booni doon’s delivery operations. For every ton of carbon dioxide Sendle releases into the air while delivering packages, they cancel it out by supporting projects that combat climate change. Recent carbon offsetting projects have included regenerating forests, replacing old equipment with more efficient technology, or even training communities in beekeeping!

The best part? booni doon works with Sendle to cover the cost of the carbon offsetting - you don't need to pay anything extra when shopping at booni doon!

Learn more about booni doon's commitment to sustainability.

Flat-rate Shipping to Canada

We are excited to offer flat-rate shipping of $13.00 (USD) for all Canadian orders! Once process, orders will be shipped via UPS and will take 5-13 business days to arrive depending on shipping location.

Please note that items shipped to Canada may be subject to import duties and fees, taxes and any other charges. This cost is not included in your order and must be paid by you in order for your package to clear customs. booni doon does not collect any duties and/or taxes and we cannot predict what your charges may be.

U.S. Order Shipping Times

Orders will either ship from our New York City headquarters or Georgia fulfillment center. Please note that our standard shipping is via UPS or USPS ground. Orders, once processed, will take a maximum of 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

If you need your order sooner, please reach out to info@boonidoon.com for expedited shipping options. 

Due to increased carrier volume and exceptionally high demand, you may experience shipping delays.

Cancelling or Modifying an Order

To cancel or modify an order, please contact us within one hour after the order has been placed. We will do our best to accommodate your request depending on volume.

Sales Tax

Sales tax will be added to orders shipping to the following states: New York and Georgia. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.

Returns

If you are dissatisfied with your booni doon purchase for any reason, you are welcome to return it for a full refund within 14 days of purchase. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be no less than half-used and in the same condition that you received it. It must also be in the original packaging. Unfortunately we cannot accept liability for returned goods that we don't receive, or for those that get damaged in shipping on their return. It is important that returned products are in the best possible condition, so please take reasonable care of them and keep all packaging where possible.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged. This does not apply to items that are purchased with a discount code.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@boonidoon.com and we will provide you with next steps. 

Please note that depending on where you live, the time it may take for your exchanged product to reach you, may vary.